Your satisfaction is our goal. Over 275,000 happy shoppers can’t be wrong! We go to great lengths to ensure you get the specialty product that’s just right for you. We understand some customers have hesitations about the remote nature of online shopping, and we’ll do everything we can to give you risk-free access to products we truly think you’ll enjoy. We offer the following 100% Satisfaction Guarantee:



What do you have to do to take advantage of this offer?

Your specialty product must be returned in ‘new’ or ‘like-new’ condition

Your return must be requested by phone at (800) 718-1710 (details below)

You pay delivery and return shipping costs (we can schedule pickup at your request)

Note that some items are sold with promotional Free Shipping programs. You will be responsible for the actual delivery and return shipping fees incurred to transport your specialty product.


Returns & Exchanges
We do everything we can to make ordering online simple. And that includes returns. Per our 100% Satisfaction Guarantee and Cancel Order & Return Policies, you may return any item for up to 30 days after delivery. Simply call our Customer Service staff at (800) 718-1710, Mon.-Fri. (Mon - Fri 5am to 8pm, PST
Sat and Sun 8 am to 5 pm PST). You will be issued a Return Authorization Number (RA#). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return and ship out the exchange by your preferred shipping method.


Refunds
As soon as your return is received and verified to be in new or like-new condition, your refund will be issued. We will try to credit you via your original method of payment unless otherwise instructed. If this fails, we will issue a manual check to your billing address.


Warranties
All specialty products Mercantila sells are brand-new. Each item in our store comes with the original Manufacturer’s Warranty; this information is clearly posted next to the item on the product page.

For your convenience, we also offer Premium In-Home Service Extended Warranties on select products. When adding these select items to your shopping cart, you will have the option to extend your default Manufacturer’s Warranty. We highly recommend this for supplementing an original Manufacturer’s Warranty that is under one year.

Questions? Our Sales team can help. Call (800) 718-1710, Mon.-Fri. (Mon - Fri 5am to 8pm, PST
Sat and Sun 8 am to 5 pm PST).